Complaints - Dispute settlement
Any complaint must be sent to " SARL S.E.T. VORMAINE ", within 1 month following the emergence of the event at the origin of the aforementioned complaint, without prejudice the ways and legal deadlines to take legal action, at the following address: " 35, place de la Mer de Glace - 74400 Chamonix Mont-Blanc ".
In the absence of a satisfactory reply for the deadline above mentioned, the consumer has the possibility of seizing the Mediator of the Tourism and the Journey among which address and phone number and modalities of court referral can be obtained by consulting its web site : www.mtv.travel
The opinion returned by the mediator is not imperative upon the parts to the contract. For lack of amicable settlement, the dispute can be carried in front of the competent jurisdictions.